Shipping policy

At Trotsha, we provide high-quality wellness and supplement products.

* Orders are typically processed within 1–5 business days.
* Estimated delivery time is 10–15 business days, depending on your location and the shipping carrier.
* Delivery times may be extended during peak seasons, holidays, or due to circumstances beyond our control.
* Once your order has been shipped, you will receive a tracking number by email.

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Return & Refund Policy

Due to health, safety, and hygiene reasons, dietary supplements and wellness products cannot be returned once they have been delivered.

However, if:

* You receive a damaged product;
* You receive the wrong item; or
* Your product has a manufacturing defect,

please contact us within 30 days of receiving your order and include clear photos of the product and its packaging.

If your claim is approved, we will provide either a replacement or a full refund.

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Cancellation Policy

Orders may only be canceled before they enter the production and fulfillment process.

Once an order has been submitted to our fulfillment partner, it cannot be modified or canceled.

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Your personal information is collected and used only to:

* Process your orders;
* Arrange delivery;
* Communicate with you regarding your purchase.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

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Payment Policy

All orders must be paid in full before processing begins.

We use secure payment providers to protect your payment and personal information.

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Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please contact our customer support team within 30 days of delivery.

Please include photos of the product and packaging so we can review your request as quickly as possible.

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Customer Support

If you have any questions about your order or our products, please contact our customer support team by email [support@trotsha.com].

We typically respond within 24–48 business hours.